Consumer Services

Our international call center Sertronics answers your technical questions, whether they concern device operation or complaints. Our employees provide expert information in German, English, French, and Italian.
If you are a manufacturer looking for a competent partner to support your customers with technical expertise, please contact our representative listed below.

Your products are in good hands with us. Our workshops in Hamburg, Berlin, Hanover, and Saarlouis serve as centers of expertise for their respective product segments. This means you can be sure that your repair will be carried out by experienced specialists. Whether it's consumer electronics, household appliances, garden tools, or sports equipment. If you are looking for a competent service partner, please contact us using the details below.

For large, heavy, or unwieldy devices that are not suitable for shipping, Sertronics offers a convenient home service. We make initial contact with the customer, plan the routes, repair the device on site, or replace it on behalf of the manufacturer. This service is, of course, free of charge for the customer within the device warranty period.

Of course, we also take care of the necessary spare parts for the devices we maintain. Sertronics has a comprehensive spare parts warehouse, so that in the best case scenario we can provide the required part immediately. If a part is not in stock, we order it from the manufacturer.

We also take care of the professional shipping of repaired devices. We are happy to provide this service for your products as well and, as your shipping partner, organize the delivery of new goods or replacement devices. Get in touch with us!